Refund Policy
Effective Date: July 19, 2026
Thank you for shopping at itsalexraven.com. We want you to be satisfied with your purchase. Please read this Refund Policy carefully before placing an order.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, tags, manuals, and documentation (if applicable).
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Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund unless they are defective or required by applicable law:
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Gift cards
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Downloadable digital products
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Personalized or custom-made items
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Items marked as final sale
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Perishable goods (if applicable)
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us before returning the item.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Photos of the item and packaging (if applicable)
We will work with you to resolve the issue as quickly as possible.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined above.
Contact Us
If you have any questions about returns or refunds, please contact us.
Website: https://itsalexraven.com
Email: [alexraven@ravestonia.com]